Marketing & Technology
Why you should know who Larry Tesler was
Why you should know who Larry Tesler was April 24, 1945 - February 16, 2020 Larry was a computer scientist who focused on human–computer interaction. His groundbreaking work helped create modern customer and user experiences with technology and always with people in mind. His body of work is enormous. It includes the invention of the…
Next Generation Customer Leadership Support for AI – CX Course
Next Generation Customer Leadership Support for AI - CX Course Development From Ekaterina Mironova, Customer Operations & CX Leader | AI Automation | Program Management | Voice of the Customer (VoC) on LinkedIn Sept 18, 2025 ( https://www.linkedin.com/feed/update/urn:li:activity:7374603843411603457/ ) ✨ Some time ago, I had the privilege of recording an interview for the course AI…
Next Generation Customer Experience Workshop – Ft. Lauderdale Oct 16
Are you still designing your CX strategy for yesterday’s customers?Gen Z has officially changed the game—and most brands are scrambling to keep up. If you want to build loyalty with the fastest-growing, most demanding generation (and outpace your competition), you need new playbooks, not old buzzwords.On October 16th, I’m leading the Next Generation Customer Experience…
AI + CX Best Practices to Optimize Human Interactions Webinar
AI + CX Best Practices for Optimizing Human Interactions is part of the CX Network Webinar Series June 03 - 04, 2025 Register here for this insightful online customer experience webinar series hosted by online magazine CX Network https://www.cxnetwork.com/events-aidata-in-cx/speakers/jeofrey-bean My session will cover using selected customer experience best practices to optimize human interactions with artificial…
Next Generation Customer Experience Workshop Phoenix, AZ Apr 10, 2025
Next Generation Customer Experience Workshop Phoenix, AZ Apr 10, 2025 🚀 𝐖𝐞’𝐫𝐞 𝐏𝐮𝐥𝐥𝐢𝐧𝐠 𝐁𝐚𝐜𝐤 𝐭𝐡𝐞 𝐂𝐮𝐫𝐭𝐚𝐢𝐧 – Host Darren Prine of Could Tech Gurus Explains 𝐖𝐡𝐲 𝐘𝐨𝐮 𝐂𝐚𝐧’𝐭 𝐌𝐢𝐬𝐬 𝐓𝐡𝐢𝐬 𝐖𝐨𝐫𝐤𝐬𝐡𝐨𝐩! 🎙 In this video, Darren Prine breaks down why this customer experience workshop is a must-attend event for CX leaders. Not all CX strategies…
Next Generation Customer Experience Named to 35 Must-Read CX Books
The Next Generation Customer Experience book by Jeofrey Bean with Vineetha Raveendran has been Named to CXM Magazine's 35 Must-Read Books on Customer Experience. From CXM Today "The latest releases and all you can learn from them – covering AI-driven personalization, service design, employee experience, and loyalty strategies. Customer experience (CX) has never been more…
Next Generation Customer Experience Workshop April 10 2025 Phoenix, AZ
Next Generation Customer Experience Workshop Mar 6 2025 Phoenix, AZ CX is evolving faster than ever—are you keeping up? Today’s customers expect instant, seamless, and personalized experiences. If your contact center isn’t adapting, you're already behind. Join me for an exclusive Next Generation Customer Experience Workshop, designed for contact center and customer experience executives who want to stay ahead. Based…
Customer Experience Leaders – Watch Decware for high customer advocacy
Decware is one to watch for customer experience and high customer advocacy.Decware, named after its founder Steve Deckert, is a small company that serves a competitive consumer specialty audio market with hardware solely developed and supported at its facility in Illinois.Decware has an estimated active customer advocacy rate of 40% to 50%. The company had not…
Where can I buy the Next Generation Customer Experience book?
Where can I buy the Next Generation Customer Experience book? You can buy the Next Generation CX book by Jeofrey Bean and Vineetha Raveendran from any of the places on this growing international list by country. United States Amazon paperback United States Amazon Kindle United States Apple ebook United States Barnes & Noble paperback United…
