Marketing & Technology

  • Next Generation Customer Experience Named to 35 Must-Read CX Books

    The Next Generation Customer Experience book by Jeofrey Bean with Vineetha Raveendran has been Named to CXM Magazine's 35 Must-Read Books on Customer Experience. From CXM Today "The latest releases and all you can learn from them –  covering AI-driven personalization, service design, employee experience, and loyalty strategies. Customer experience (CX) has never been more…

    February 14, 2025
    Jeofrey Bean

  • Next Generation Customer Experience Workshop Mar 6 2025 Phoenix, AZ

    Next Generation Customer Experience Workshop Mar 6 2025 Phoenix, AZ CX is evolving faster than ever—are you keeping up? Today’s customers expect instant, seamless, and personalized experiences. If your contact center isn’t adapting, you're already behind. Join me for an exclusive Next Generation Customer Experience Workshop, designed for contact center and customer experience executives who want to stay ahead. Based…

    February 12, 2025
    Jeofrey Bean

    Next Generation Customer Experience Workshop
  • Customer Experience Leaders – Watch Decware for high customer advocacy

    Decware is one to watch for customer experience and high customer advocacy.Decware, named after its founder Steve Deckert, is a small company that serves a competitive consumer specialty audio market with hardware solely developed and supported at its facility in Illinois.Decware has an estimated active customer advocacy rate of 40% to 50%. The company had not…

    October 27, 2024
    Jeofrey Bean

    Decware consumer specialty audio hardware tube amplifier
  • Where can I buy the Next Generation Customer Experience book?

    Where can I buy the Next Generation Customer Experience book? You can buy the Next Generation CX book by Jeofrey Bean and Vineetha Raveendran from any of the places on this growing international list by country. This list updated as of August 28, 2024. United States Amazon paperback United States Amazon Kindle United States Apple…

    June 11, 2024
    Jeofrey Bean

    Next Generation Customer Experience book by Bean and Raveendran
  • Customer Experience Intelligence Jeofrey Bean is guest speaker on CX

    Customer Experience Intelligence! Jeofrey Bean is guest speaker on CX Punk Chat video with host Federico Cesconi CEO SandSiv Customer Intelligence March 25, 2021 https://youtu.be/5r1HEqGhNNE “It’s a pleasure to have Jeofrey Bean on this episode sharing his thoughts on ! Insightful and brilliant, Jeof encapsulates exactly what it means to be a CX Champion in…

    April 9, 2021
    Jeofrey Bean

  • The Customer Experience Course at UC San Diego Extension Celebrates

    Last quarter we completed 5 years of the Customer Experience (CX) at UC San Diego Extension. A special thank you to UC San Diego Extension, our guest speaker last quarter - CX book author and futurist Blake Morgan and all who have participated in Customer Experience (CX) at the University of California San Diego! Onward…

    January 23, 2020
    Jeofrey Bean

  • ProductCamp San Diego October 20 2018 Join me for the

    ProductCamp San Diego October 20 2018 Join me for the "Unconference" for Product Managers, Product Developers, Product Marketing and More! What can you expect from an Unconference? Attend ProductCamp San Diego this Saturday October 20, 2018 at the UC San Diego Extension University City Center Campus. Join me this Saturday - It’s FREE and find…

    October 16, 2018
    Jeofrey Bean

  • Customer Experience Innovation by Customer Experience Experts at San Diego’s

    Customer experience Expert Review - Join Us to see how effective this customer experience best practice is in real time. Here, on Jan 23 2018, Senior Interaction Design Manager Sharon Carmichael facilitates an expert review session of Jerome's Furniture to improve and innovate the web site customer experience. Sponsored by customer experience maker Intuit Find…

    January 24, 2018
    Jeofrey Bean