Customer experience consultant, speaker and instructor Jeofrey Bean gives 52 best practices for a company to create a great customer experience. Going beyond branding, customer service, and customer satisfaction, the customer experience encompasses every interaction a customer has with a company on and off the Internet. Follow these practical yet innovative rules in your business to craft the very best customer experience possible to improve customer engagement, loyalty, and advocacy. CX leadership examples include Uber, Tesla, Amazon, Qualcomm, Kaiser Permanente, Imprivata, Ford, Starwood Hotels and more. Customer Experience Rules! is your guide to customer experience success! Fully illustrated by Steve Hickner.
Whether you are new or a long-time practitioner of Customer Experience, this book is a great introduction and reminder of all the best practices we should use – every day!
Customer Experience Rules! is a must-have book for companies beginning to focus or companies re-focusing on the experience of the customer.
If you worship at the altar of Customer Experience, these are your 52 weekly devotionals.