The Customer Experience Revolution

How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever

The Customer Experience Revolution book by Jeofrey Bean & Sean VanTyne
Winner of Best Customer Service Books of All Time, from Bookauthority

The customer experience revolution has begun! Businesses that provide an extraordinary customer experience are more profitable and sustainable than their competition. They dominate industries and marginalize competing companies. Authors Bean and Van Tyne uncover valuable insights about leadership and decision-making at leaders where CX focus has surpassed products, services, and price with purpose-built customer experience. 

Bean and Van Tyne capture the key elements of customer experience through interviews with customer experience leaders. The Customer Experience Revolution shows why every business needs to make customer experience an integral part of its strategy to be better and different for customers while increasing customer advocacy and profitability.

The Customer Experience Revolution is a book that everyone who wants to succeed in business must read.
Companies that delight their customers outperform their peers. This guidebook tells us why and how they do it in industries as diverse as retailing, smartphones, food service and driver education. I highly recommended it to anyone building a customer-focused business or refocusing an existing business on the experience of the customer.