Customer experience
Next Generation Customer Experience Named to 35 Must-Read CX Books
The Next Generation Customer Experience book by Jeofrey Bean with Vineetha Raveendran has been Named to CXM Magazine's 35 Must-Read Books on Customer Experience. From CXM Today "The latest releases and all you can learn from them – covering AI-driven personalization, service design, employee experience, and loyalty strategies. Customer experience (CX) has never been more…
Next Generation Customer Experience Workshop Mar 6 2025 Phoenix, AZ
Next Generation Customer Experience Workshop Mar 6 2025 Phoenix, AZ CX is evolving faster than ever—are you keeping up? Today’s customers expect instant, seamless, and personalized experiences. If your contact center isn’t adapting, you're already behind. Join me for an exclusive Next Generation Customer Experience Workshop, designed for contact center and customer experience executives who want to stay ahead. Based…
One of the common traits shared between customer experience leaders
One of the common traits shared between customer experience leaders that have innovated valuable next-generation customer experiences multiple times is that they understand the difference between just connecting with customers and interconnecting with customers in valued ways. https://a.co/d/hp0ppQU This type of interconnection is especially important to the next generation of customers for all types of…
Customer Experience Leaders – Watch Decware for high customer advocacy
Decware is one to watch for customer experience and high customer advocacy.Decware, named after its founder Steve Deckert, is a small company that serves a competitive consumer specialty audio market with hardware solely developed and supported at its facility in Illinois.Decware has an estimated active customer advocacy rate of 40% to 50%. The company had not…