Articles
A portfolio approach to customer experience intelligence CXI
I am pleased to share this article with you about - A portfolio approach to customer experience intelligence - Incorporating thick data with other sources can help you understand how your customers think and feel about your company With so many choices of data and other types of inputs available for developing customer experience insights,…
The Customer Experience Course at UC San Diego Extension Celebrates
Last quarter we completed 5 years of the Customer Experience (CX) at UC San Diego Extension. A special thank you to UC San Diego Extension, our guest speaker last quarter - CX book author and futurist Blake Morgan and all who have participated in Customer Experience (CX) at the University of California San Diego! Onward…
From Employee Experience to Customer Experience – On the way
This question never goes away. It is a very good one too. Since the introduction of the book The Customer Experience Revolution I have been asked how many companies really understand customer experience (CX) the way the best in CX do? The numbers, worldwide for all businesses, put into that book on customer experience, were…
Customer Experience Innovation by Customer Experience Experts at San Diego’s
Customer experience Expert Review - Join Us to see how effective this customer experience best practice is in real time. Here, on Jan 23 2018, Senior Interaction Design Manager Sharon Carmichael facilitates an expert review session of Jerome's Furniture to improve and innovate the web site customer experience. Sponsored by customer experience maker Intuit Find…
