Articles
AI + CX Best Practices to Optimize Human Interactions Webinar
AI + CX Best Practices for Optimizing Human Interactions is part of the CX Network Webinar Series June 03 - 04, 2025 Register here for this insightful online customer experience webinar series hosted by online magazine CX Network https://www.cxnetwork.com/events-aidata-in-cx/speakers/jeofrey-bean My session will cover using selected customer experience best practices to optimize human interactions with artificial…
How CX leaders combat brand fatigue by designing authentic experiences
How CX leaders combat brand fatigue by designing authentic customer experiences rooted in data, ethnography, and early customer involvement, and more. Interview by Chandni U April 9, 2025 of CXM Today with Jeofrey Bean, Customer Experience Advisor and Author of Next Generation Customer Experience: How Companies Like ServiceNow, Netflix and Intuit are Creating Next-Generation CX…
7 Leadership capabilities to retain Gen Z customers
7 Leadership capabilities to retain Gen Z customers As Gen Z continues to make its mark on CX, consultant and author Jeofrey Bean tells CX Network about seven ways to rethink CX. Article by Melanie Mingas Whether it’s their penchant for social media or their demands for efficiency and ease, there’s something different about the…
Next Generation Customer Experience Book Review by Chrissy Very –
"Next Generation Customer Experience" by Jeofrey Bean with Vineetha Raveendran offers an in-depth look at how customer experience goes beyond mere good service; it encompasses creating an authentic experience that integrates technology, personalization, data analytics, and real-time engagement. Bean focuses heavily on Generation Z (“Gen Z”) and the importance of empathy in customer service, illustrating…
Customer Experience Leaders – Watch Decware for high customer advocacy
Decware is one to watch for customer experience and high customer advocacy.Decware, named after its founder Steve Deckert, is a small company that serves a competitive consumer specialty audio market with hardware solely developed and supported at its facility in Illinois.Decware has an estimated active customer advocacy rate of 40% to 50%. The company had not…
Where can I buy the Next Generation Customer Experience book?
Where can I buy the Next Generation Customer Experience book? You can buy the Next Generation CX book by Jeofrey Bean and Vineetha Raveendran from any of the places on this growing international list by country. This list updated as of August 28, 2024. United States Amazon paperback United States Amazon Kindle United States Apple…
A portfolio approach to customer experience intelligence CXI
I am pleased to share this article with you about - A portfolio approach to customer experience intelligence - Incorporating thick data with other sources can help you understand how your customers think and feel about your company With so many choices of data and other types of inputs available for developing customer experience insights,…
The Customer Experience Course at UC San Diego Extension Celebrates
Last quarter we completed 5 years of the Customer Experience (CX) at UC San Diego Extension. A special thank you to UC San Diego Extension, our guest speaker last quarter - CX book author and futurist Blake Morgan and all who have participated in Customer Experience (CX) at the University of California San Diego! Onward…
From Employee Experience to Customer Experience – On the way
This question never goes away. It is a very good one too. Since the introduction of the book The Customer Experience Revolution I have been asked how many companies really understand customer experience (CX) the way the best in CX do? The numbers, worldwide for all businesses, put into that book on customer experience, were…
