Events

  • Next Generation Customer Experience Workshop Mar 6 2025 Phoenix, AZ

    Next Generation Customer Experience Workshop Mar 6 2025 Phoenix, AZ CX is evolving faster than ever—are you keeping up? Today’s customers expect instant, seamless, and personalized experiences. If your contact center isn’t adapting, you're already behind. Join me for an exclusive Next Generation Customer Experience Workshop, designed for contact center and customer experience executives who want to stay ahead. Based…

    February 12, 2025
    Jeofrey Bean

    Next Generation Customer Experience Workshop
  • Where can I buy the Next Generation Customer Experience book?

    Where can I buy the Next Generation Customer Experience book? You can buy the Next Generation CX book by Jeofrey Bean and Vineetha Raveendran from any of the places on this growing international list by country. This list updated as of August 28, 2024. United States Amazon paperback United States Amazon Kindle United States Apple…

    June 11, 2024
    Jeofrey Bean

    Next Generation Customer Experience book by Bean and Raveendran
  • New Customer Experience Book Available June 12, 2024

    New Customer Experience Book Available June 12, 2024! Next Generation Customer Experience: How Companies Like ServiceNow, Netflix and Intuit are Creating Next-Generation CX Now Paperback by Jeofrey Bean with Vineetha Raveendran will be available June 12, 2024! The next generation, Gen Z, is more different than any other generations compared. With Next Generation Customer Experience, Jeofrey…

    June 10, 2024
    Jeofrey Bean

    Next Generation Customer Experience book by Bean and Raveendran
  • Jeofrey Bean speaking at Stanford University – The Customer Experience

    Customer experience speaker, author and University of California San Diego Extension instructor Jeofrey Bean will be presenting The Customer Experience Effect about the value of customer experience to those enrolled in Stanford University Continuing Studies Course Finance for Non-Finance Managers taught by Samir Asaf, PhD. This course is designed to equip business managers with an…

    July 18, 2022
    Jeofrey Bean

  • The Customer Experience Leadership course – UC San Diego Extension

    The Customer Experience Leadership Course @ UC San Diego Live Online Starts April 13, 2022 6pm - 9pm Pacific Time Businesses that are experience makers are better and different for customers and more profitable and sustainable than non-CX competitors. Join me for this live online course and leave class with actionable CX insights, best practices…

    April 13, 2022
    Jeofrey Bean

  • Join the Customer Experience Course UC San Diego Oct 6

    Join me for the Customer Experience Leadership course at UC San Diego Extension Oct 6 - Dec 8, 2021, Live online Find out more and register here - The CX Leadership Course begins Oct 6, 2021 live online. Or Google UCSD customer experience Leave the class with CX leadership skills, tools, and best practices of…

    September 15, 2021
    Jeofrey Bean

  • The Customer Experience Leadership course – UC San Diego Extension

    The Customer Experience Leadership course – UC San Diego Extension starting April 14 2021 live online https://extension.ucsd.edu/courses-and-programs/the-customer-experience Find out more about CX and the course on the Fireside Chats Podcast hosted by Neal Topf and Paul Catherall https://bit.ly/39Qkq8P Join me for The Customer Experience Leadership course – UC San Diego Extension starting April 14 2021…

    February 18, 2021
    Jeofrey Bean

  • Customer Experience Podcast with guest Jeofrey Bean

    Customer Experience Podcast Guest Jeofrey Bean on Fireside Chats with hosts Paul Catherall and Neal Topf Customer Experience Intelligence Fireside Chats Customer Experience Podcast Season 2: Episode 1 podcast link: https://bit.ly/39Qkq8P January 15, 2021 For the first Fireside Chats podcast of 2021, Neal and Paul are joined by esteemed author and CX thought leader, Jeofery…

    February 3, 2021
    Jeofrey Bean

  • The Customer Experience Course at UC San Diego Sept 30

    What happens when an existing, well-established customer experience strategy is turned upside down by a pandemic? How to Grow A Business By Improving Your Customer Experience - Article By Stephanie Stevens Join me for The Customer Experience Course at UC San Diego Extension beginning Sept 30 live online  We will discuss customer experience leadership in…

    September 22, 2020
    Jeofrey Bean