Events

  • AI + CX Best Practices to Optimize Human Interactions Webinar

    AI + CX Best Practices for Optimizing Human Interactions is part of the CX Network Webinar Series June 03 - 04, 2025 Register here for this insightful online customer experience webinar series hosted by online magazine CX Network https://www.cxnetwork.com/events-aidata-in-cx/speakers/jeofrey-bean My session will cover using selected customer experience best practices to optimize human interactions with artificial…

    May 19, 2025
    Jeofrey Bean

    AI + CX Best Practices for Optimizing Human Interactions webinar session
  • Customer experience leaders got together for innovation, collaboration, real transformation

    Customer experience leaders got together for innovation, collaboration and real transformation at the Next Generation Customer Experience Workshop in Phoenix, Arizona April 10, 2025. The workshop featured powerful insights from Jeofrey Bean, a room full of sharp CX minds, and conversations that truly mattered. ๐ŸŽฅ In this video clip (1 min 9 secs), Joel Sylvester…

    April 23, 2025
    Jeofrey Bean

    Jeofrey Bean leading The Next Generation Customer Experience Workshop Phoenix, Az April 10, 2025
  • Next Generation Customer Experience Workshop Phoenix, AZ Apr 10, 2025

    Next Generation Customer Experience Workshop Phoenix, AZ Apr 10, 2025 ๐Ÿš€ ๐–๐žโ€™๐ซ๐ž ๐๐ฎ๐ฅ๐ฅ๐ข๐ง๐  ๐๐š๐œ๐ค ๐ญ๐ก๐ž ๐‚๐ฎ๐ซ๐ญ๐š๐ข๐ง โ€“ Host Darren Prine of Could Tech Gurus Explains ๐–๐ก๐ฒ ๐˜๐จ๐ฎ ๐‚๐š๐งโ€™๐ญ ๐Œ๐ข๐ฌ๐ฌ ๐“๐ก๐ข๐ฌ ๐–๐จ๐ซ๐ค๐ฌ๐ก๐จ๐ฉ! ๐ŸŽ™ In this video, Darren Prine breaks down why this customer experience workshop is a must-attend event for CX leaders. Not all CX strategies…

    March 22, 2025
    Jeofrey Bean

  • Next Generation Customer Experience Workshop April 10 2025 Phoenix, AZ

    Next Generation Customer Experience Workshop Mar 6 2025 Phoenix, AZ CX is evolving faster than everโ€”are you keeping up? Todayโ€™s customers expect instant, seamless, and personalized experiences. If your contact center isnโ€™t adapting, you're already behind. Join me for an exclusive Next Generation Customer Experience Workshop, designed for contact center and customer experience executives who want to stay ahead. Based…

    February 12, 2025
    Jeofrey Bean

    Next Generation Customer Experience Workshop
  • Where can I buy the Next Generation Customer Experience book?

    Where can I buy the Next Generation Customer Experience book? You can buy the Next Generation CX book by Jeofrey Bean and Vineetha Raveendran from any of the places on this growing international list by country. This list updated as of August 28, 2024. United States Amazon paperback United States Amazon Kindle United States Apple…

    June 11, 2024
    Jeofrey Bean

    Next Generation Customer Experience book by Bean and Raveendran
  • New Customer Experience Book Available June 12, 2024

    New Customer Experience Book Available June 12, 2024! Next Generation Customer Experience: How Companies Like ServiceNow, Netflix and Intuit are Creating Next-Generation CX Now Paperback by Jeofrey Bean with Vineetha Raveendran will be available June 12, 2024! The next generation, Gen Z, is more different than any other generations compared. Withย Next Generation Customer Experience, Jeofrey…

    June 10, 2024
    Jeofrey Bean

    Next Generation Customer Experience book by Bean and Raveendran
  • Jeofrey Bean speaking at Stanford University โ€“ The Customer Experience

    Customer experience speaker, author and University of California San Diego Extension instructor Jeofrey Bean will be presenting The Customer Experience Effect about the value of customer experience to those enrolled in Stanford University Continuing Studies Course Finance for Non-Finance Managers taught by Samir Asaf, PhD. This course is designed to equip business managers with an…

    July 18, 2022
    Jeofrey Bean

  • The Customer Experience Leadership course – UC San Diego Extension

    The Customer Experience Leadership Course @ UC San Diego Live Online Starts April 13, 2022 6pm - 9pm Pacific Time Businesses that are experience makers are better and different for customers and more profitable and sustainable than non-CX competitors. Join me for this live online course and leave class with actionable CX insights, best practices…

    April 13, 2022
    Jeofrey Bean

  • Join the Customer Experience Course UC San Diego Oct 6

    Join me for the Customer Experience Leadership course at UC San Diego Extension Oct 6 - Dec 8, 2021, Live online Find out more and register here - The CX Leadership Course begins Oct 6, 2021 live online. Or Google UCSD customer experience Leave the class with CX leadership skills, tools, and best practices of…

    September 15, 2021
    Jeofrey Bean