AI + CX Best Practices to Optimize Human Interactions Webinar
AI + CX Best Practices for Optimizing Human Interactions is part of the CX Network Webinar Series June 03 - 04, 2025 Register here for this insightful online customer experience webinar series hosted by online magazine CX Network https://www.cxnetwork.com/events-aidata-in-cx/speakers/jeofrey-bean My session will cover using selected customer experience best practices to optimize human interactions with artificial…
Customer experience leaders got together for innovation, collaboration, real transformation
Customer experience leaders got together for innovation, collaboration and real transformation at the Next Generation Customer Experience Workshop in Phoenix, Arizona April 10, 2025. The workshop featured powerful insights from Jeofrey Bean, a room full of sharp CX minds, and conversations that truly mattered. ๐ฅ In this video clip (1 min 9 secs), Joel Sylvester…
How CX leaders combat brand fatigue by designing authentic experiences
How CX leaders combat brand fatigue by designing authentic customer experiences rooted in data, ethnography, and early customer involvement, and more. Interview by Chandni U April 9, 2025 of CXM Today with Jeofrey Bean, Customer Experience Advisor and Author of Next Generation Customer Experience: How Companies Like ServiceNow, Netflix and Intuit are Creating Next-Generation CX…
Next Generation Customer Experience Workshop Phoenix, AZ Apr 10, 2025
Next Generation Customer Experience Workshop Phoenix, AZ Apr 10, 2025 ๐ ๐๐โ๐ซ๐ ๐๐ฎ๐ฅ๐ฅ๐ข๐ง๐ ๐๐๐๐ค ๐ญ๐ก๐ ๐๐ฎ๐ซ๐ญ๐๐ข๐ง โ Host Darren Prine of Could Tech Gurus Explains ๐๐ก๐ฒ ๐๐จ๐ฎ ๐๐๐งโ๐ญ ๐๐ข๐ฌ๐ฌ ๐๐ก๐ข๐ฌ ๐๐จ๐ซ๐ค๐ฌ๐ก๐จ๐ฉ! ๐ In this video, Darren Prine breaks down why this customer experience workshop is a must-attend event for CX leaders. Not all CX strategies…
7 Leadership capabilities to retain Gen Z customers
7 Leadership capabilities to retain Gen Z customers As Gen Z continues to make its mark on CX, consultant and author Jeofrey Bean tells CX Network about seven ways to rethink CX. Article by Melanie Mingas Whether itโs their penchant for social media or their demands for efficiency and ease, thereโs something different about the…
Next Generation Customer Experience Named to 35 Must-Read CX Books
The Next Generation Customer Experience book by Jeofrey Bean with Vineetha Raveendran has been Named to CXM Magazine's 35 Must-Read Books on Customer Experience. From CXM Today "The latest releases and all you can learn from them โย covering AI-driven personalization, service design, employee experience, and loyalty strategies. Customer experience (CX) has never been more…
Next Generation Customer Experience Workshop April 10 2025 Phoenix, AZ
Next Generation Customer Experience Workshop Mar 6 2025 Phoenix, AZ CX is evolving faster than everโare you keeping up? Todayโs customers expect instant, seamless, and personalized experiences. If your contact center isnโt adapting, you're already behind. Join me for an exclusive Next Generation Customer Experience Workshop, designed for contact center and customer experience executives who want to stay ahead. Based…
Next Generation Customer Experience Book Review by Chrissy Very –
"Next Generation Customer Experience" by Jeofrey Bean with Vineetha Raveendran offers an in-depth look at how customer experience goes beyond mere good service; it encompasses creating an authentic experience that integrates technology, personalization, data analytics, and real-time engagement. Bean focuses heavily on Generation Z (โGen Zโ) and the importance of empathy in customer service, illustrating…
One of the common traits shared between customer experience leaders
One of the common traits shared between customer experience leaders that have innovated valuable next-generation customer experiences multiple times is that they understand the difference between just connecting with customers and interconnecting with customers in valued ways. https://a.co/d/hp0ppQU This type of interconnection is especially important to the next generation of customers for all types of…
Customer Experience Leaders – Watch Decware for high customer advocacy
Decware is one to watch for customer experience and high customer advocacy.Decware, named after its founder Steve Deckert, is a small company that serves a competitive consumer specialty audio market with hardware solely developed and supported at its facility in Illinois.Decware has an estimated active customer advocacy rate of 40% to 50%.ย The company had not…
