Ideas-Tools-Events

  • Where can I buy the Next Generation Customer Experience book?

    Where can I buy the Next Generation Customer Experience book? You can buy the Next Generation CX book by Jeofrey Bean and Vineetha Raveendran from any of the places on this ever growing international list by country. This list as of June 17, 2024. United States Amazon paperback United States Amazon Kindle United States Apple…

    Next Generation Customer Experience book by Bean and Raveendran
  • New Customer Experience Book Available June 12, 2024

    New Customer Experience Book Available June 12, 2024! Next Generation Customer Experience: How Companies Like ServiceNow, Netflix and Intuit are Creating Next-Generation CX Now Paperback by Jeofrey Bean with Vineetha Raveendran will be available June 12, 2024! The next generation, Gen Z, is more different than any other generations compared. With Next Generation Customer Experience, Jeofrey…

    Next Generation Customer Experience book by Bean and Raveendran
  • Customer experience intelligence more important for leadership during turbulent times

    Customer experience intelligence more important for leadership during turbulent times. In the second segment of the customer experience video series the people at Fleet Management Weekly asked me about customer experience intelligence – What is it customer experience intelligence? Why is customer experience intelligence it important? Customer experience interview video 3 mins 16 secs #customerexperience…

  • Developing and Delivering Great Customer Experiences – Jeofrey Bean Interview

    Developing and Delivering Great Customer Experience Results - Jeofrey Bean Interview on Fleet Management Weekly [1 min 35 sec] It was a pleasure working with the team at Fleet Management Weekly on this special video series about customer experience and the user experience within it! #customerexperience #CX #userexperience #ux

  • Jeofrey Bean speaking at Stanford University – The Customer Experience

    Customer experience speaker, author and University of California San Diego Extension instructor Jeofrey Bean will be presenting The Customer Experience Effect about the value of customer experience to those enrolled in Stanford University Continuing Studies Course Finance for Non-Finance Managers taught by Samir Asaf, PhD. This course is designed to equip business managers with an…

  • The Customer Experience Leadership course – UC San Diego Extension

    The Customer Experience Leadership Course @ UC San Diego Live Online Starts April 13, 2022 6pm - 9pm Pacific Time Businesses that are experience makers are better and different for customers and more profitable and sustainable than non-CX competitors. Join me for this live online course and leave class with actionable CX insights, best practices…

  • A portfolio approach to customer experience intelligence CXI

    I am pleased to share this article with you about - A portfolio approach to customer experience intelligence - Incorporating thick data with other sources can help you understand how your customers think and feel about your company With so many choices of data and other types of inputs available for developing customer experience insights,…

  • Join the Customer Experience Course UC San Diego Oct 6

    Join me for the Customer Experience Leadership course at UC San Diego Extension Oct 6 - Dec 8, 2021, Live online Find out more and register here - The CX Leadership Course begins Oct 6, 2021 live online. Or Google UCSD customer experience Leave the class with CX leadership skills, tools, and best practices of…

  • Customer Experience Intelligence Jeofrey Bean is guest speaker on CX

    Customer Experience Intelligence! Jeofrey Bean is guest speaker on CX Punk Chat video with host Federico Cesconi CEO SandSiv Customer Intelligence March 25, 2021 https://youtu.be/5r1HEqGhNNE “It’s a pleasure to have Jeofrey Bean on this episode sharing his thoughts on ! Insightful and brilliant, Jeof encapsulates exactly what it means to be a CX Champion in…

  • The Customer Experience Leadership course – UC San Diego Extension

    The Customer Experience Leadership course – UC San Diego Extension starting April 14 2021 live online https://extension.ucsd.edu/courses-and-programs/the-customer-experience Find out more about CX and the course on the Fireside Chats Podcast hosted by Neal Topf and Paul Catherall https://bit.ly/39Qkq8P Join me for The Customer Experience Leadership course – UC San Diego Extension starting April 14 2021…