The Next Generation Customer Experience book by Jeofrey Bean with Vineetha Raveendran has been Named to CXM Magazine’s 35 Must-Read Books on Customer Experience.
From CXM Today “The latest releases and all you can learn from them – covering AI-driven personalization, service design, employee experience, and loyalty strategies.
Customer experience (CX) has never been more critical. As businesses navigate evolving consumer expectations, AI-driven transformation, and competitive market dynamics, staying ahead requires fresh insights, innovative strategies, and a deep understanding of customer needs.”
“CXM Today Thank you for including my book with Vineetha Next Generation Customer Experience on your list of 35 Must-Read Books on Customer Experience! It’s an honor to be in such great company.” – Jeofrey Bean responding to the notice on LinkedIn February 10, 2025
Next Generation Customer Experience is available on Amazon and Internationally at these online book sellers and stores.
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