The Next Generation Customer Experience book by Jeofrey Bean with Vineetha Raveendran has been Named to CXM Magazine’s 35 Must-Read Books on Customer Experience.
From CXM Today “The latest releases and all you can learn from them – covering AI-driven personalization, service design, employee experience, and loyalty strategies.
Customer experience (CX) has never been more critical. As businesses navigate evolving consumer expectations, AI-driven transformation, and competitive market dynamics, staying ahead requires fresh insights, innovative strategies, and a deep understanding of customer needs.”
“CXM Today Thank you for including my book with Vineetha Next Generation Customer Experience on your list of 35 Must-Read Books on Customer Experience! It’s an honor to be in such great company.” – Jeofrey Bean responding to the notice on LinkedIn February 10, 2025
Next Generation Customer Experience is available on Amazon and Internationally at these online book sellers and stores.
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Jeofrey Bean
Jeofrey Bean is an accomplished customer experience (CX) and marketing expert, consultant, instructor, workshop leader and speaker. He helps companies improve results from marketing and customer experience. Jeofrey is an acclaimed author of three leadership books: Next Generation Customer Experience, Customer Experience Rules! and The Customer Experience Revolution. As an engaging speaker he shares actionable thought leadership and insights with a dash of humor.
