Next Generation Customer Experience Workshop Mar 6 2025 Phoenix, AZ
CX is evolving faster than ever—are you keeping up?
Today’s customers expect instant, seamless, and personalized experiences. If your contact center isn’t adapting, you’re already behind.
Join me for an exclusive Next Generation Customer Experience Workshop, designed for contact center and customer experience executives who want to stay ahead. Based on my new book Next Generation Customer Experience, this hands-on workshop will equip you with the strategies and tools needed to meet the expectations of today’s customers..
Date and time
Thursday, April 10, 2025 · 8:30am – 3:00pm MST
Location
Holiday Inn Hotel & Suites Phoenix Airport
3220 South 48th street
Phoenix, Arizona 85040
Refund Policy
Refunds up to 7 days before event
Eventbrite’s fee is nonrefundable.
What You’ll Learn:
✔ Key Gen Z behaviors you need know for your CX development to drive loyalty and recommendations
✔ How to create Customer Experience Intelligence to blend interactions and develop CX strategies for maximum impact
✔ How best practices can improve interactions or lift your entire CX (and why it matters more than ever)
Your Ticket Includes ($100 Value for Just $20!):
📖 A signed copy of Jeofrey Bean’s book Next Generation Customer Experience
🛠️ Exclusive CX workbook with real-world processes and template tools
🍽️ A catered lunch & networking with top CX leaders
🏆 The Solutioning Challenge—win prizes up to $500!
Seats are LIMITED to just 50 attendees! Secure your spot now before it’s too late.
Agenda Event lasts 6.5 hours
8:30 AM – 9:00 AM
☕ Attendee Arrival, Coffee, and Networking
9:00 AM – 9:30 AM
🎤 Sponsor Introductions and Welcome
9:30 AM – 10:15 AM
📖 Generation Z and Their Customer Experience Revolution (Ch. 2, p. 31)
10:15 AM – 10:45 AM
📊 KPI Activity
10:45 AM – 11:00 AM
⏸️ Break and Email Check
11:00 AM – 11:45 AM
📖 Customer Experience Intelligence (CXI): Investing in a Portfolio Approach (Ch. 3, p. 49)
11:45 AM – 12:00 PM
🏆 Best Practice Examples
12:00 PM – 12:30 PM
🍽️ Lunch and Email Check-in
12:30 PM – 1:15 PM
💬 Wrap-up, Q&A, and Summary from Lunch Discussions
1:15 PM – 1:30 PM
⏸️ Break and Email Check
1:30 PM – 3:00 PM
🛠️ The Solutioning Challenge
👉 Reserve your seat today: https://bit.ly/NexGenCXWorkshop
I look forward to seeing you there!
Special Thank you to our host CloudTechGurus and our sponsors: