Customer experience
How to turn data into actionable insights – guest speaker
How to turn data into actionable insights with guest speaker Jeofrey Bean Sept 16 2025 Hosted by online magazine CX Network this roundtable discussion, with VIP guest Jeofrey Bean, CX practitioner, author and educator, will join series attendees and CX Network members to tackle the all-important question: how can you turn data into actionable insights?…
Why Gen Z Is Rewriting Customer Experience Podcast
Why Gen Z Is Rewriting Customer Experience Podcast with guest Jeofrey Bean on The Contact Center Gurus Podcast hosted by Darrin Prine. [37 minutes] This interview with Jeofrey Bean focuses on how Gen Z is reshaping customer experience and why many brands are falling short. Key themes include- Gen Zโs unique digital behaviors, buying power,…
Next Generation Customer Experience Workshop – Ft. Lauderdale Oct 16
Are you still designing your CX strategy for yesterdayโs customers?Gen Z has officially changed the gameโand most brands are scrambling to keep up. If you want to build loyalty with the fastest-growing, most demanding generation (and outpace your competition), you need new playbooks, not old buzzwords.On October 16th, Iโm leading the Next Generation Customer Experience…
AI + Customer Experience Best Practices to Optimize Human Interactions
AI + customer experience (CX) involves applying customer experience best practices to develop and optimize artificial intelligence (AI) for human interactions in the customer journey. The strategic and tactical goal is to strike the right balance between leveraging technology and offering valued human interconnection. Here is the 32 minute video from the CX Network Webinar…
AI + CX Best Practices to Optimize Human Interactions Webinar
AI + CX Best Practices for Optimizing Human Interactions is part of the CX Network Webinar Series June 03 - 04, 2025 Register here for this insightful online customer experience webinar series hosted by online magazine CX Network https://www.cxnetwork.com/events-aidata-in-cx/speakers/jeofrey-bean My session will cover using selected customer experience best practices to optimize human interactions with artificial…
How CX leaders combat brand fatigue by designing authentic experiences
How CX leaders combat brand fatigue by designing authentic customer experiences rooted in data, ethnography, and early customer involvement, and more. Interview by Chandni U April 9, 2025 of CXM Today with Jeofrey Bean, Customer Experience Advisor and Author of Next Generation Customer Experience: How Companies Like ServiceNow, Netflix and Intuit are Creating Next-Generation CX…
Next Generation Customer Experience Workshop Phoenix, AZ Apr 10, 2025
Next Generation Customer Experience Workshop Phoenix, AZ Apr 10, 2025 ๐ ๐๐โ๐ซ๐ ๐๐ฎ๐ฅ๐ฅ๐ข๐ง๐ ๐๐๐๐ค ๐ญ๐ก๐ ๐๐ฎ๐ซ๐ญ๐๐ข๐ง โ Host Darren Prine of Could Tech Gurus Explains ๐๐ก๐ฒ ๐๐จ๐ฎ ๐๐๐งโ๐ญ ๐๐ข๐ฌ๐ฌ ๐๐ก๐ข๐ฌ ๐๐จ๐ซ๐ค๐ฌ๐ก๐จ๐ฉ! ๐ In this video, Darren Prine breaks down why this customer experience workshop is a must-attend event for CX leaders. Not all CX strategies…
Next Generation Customer Experience Named to 35 Must-Read CX Books
The Next Generation Customer Experience book by Jeofrey Bean with Vineetha Raveendran has been Named to CXM Magazine's 35 Must-Read Books on Customer Experience. From CXM Today "The latest releases and all you can learn from them โย covering AI-driven personalization, service design, employee experience, and loyalty strategies. Customer experience (CX) has never been more…
Next Generation Customer Experience Workshop April 10 2025 Phoenix, AZ
Next Generation Customer Experience Workshop Mar 6 2025 Phoenix, AZ CX is evolving faster than everโare you keeping up? Todayโs customers expect instant, seamless, and personalized experiences. If your contact center isnโt adapting, you're already behind. Join me for an exclusive Next Generation Customer Experience Workshop, designed for contact center and customer experience executives who want to stay ahead. Based…
