Videos
Why Gen Z Is Rewriting Customer Experience Podcast
Why Gen Z Is Rewriting Customer Experience Podcast with guest Jeofrey Bean on The Contact Center Gurus Podcast hosted by Darrin Prine. [37 minutes] This interview with Jeofrey Bean focuses on how Gen Z is reshaping customer experience and why many brands are falling short. Key themes include- Gen Zโs unique digital behaviors, buying power,…
AI + Customer Experience Best Practices to Optimize Human Interactions
AI + customer experience (CX) involves applying customer experience best practices to develop and optimize artificial intelligence (AI) for human interactions in the customer journey. The strategic and tactical goal is to strike the right balance between leveraging technology and offering valued human interconnection. Here is the 32 minute video from the CX Network Webinar…
Customer experience leaders got together for innovation, collaboration, real transformation
Customer experience leaders got together for innovation, collaboration and real transformation at the Next Generation Customer Experience Workshop in Phoenix, Arizona April 10, 2025. The workshop featured powerful insights from Jeofrey Bean, a room full of sharp CX minds, and conversations that truly mattered. ๐ฅ In this video clip (1 min 9 secs), Joel Sylvester…
Next Generation Customer Experience Workshop Phoenix, AZ Apr 10, 2025
Next Generation Customer Experience Workshop Phoenix, AZ Apr 10, 2025 ๐ ๐๐โ๐ซ๐ ๐๐ฎ๐ฅ๐ฅ๐ข๐ง๐ ๐๐๐๐ค ๐ญ๐ก๐ ๐๐ฎ๐ซ๐ญ๐๐ข๐ง โ Host Darren Prine of Could Tech Gurus Explains ๐๐ก๐ฒ ๐๐จ๐ฎ ๐๐๐งโ๐ญ ๐๐ข๐ฌ๐ฌ ๐๐ก๐ข๐ฌ ๐๐จ๐ซ๐ค๐ฌ๐ก๐จ๐ฉ! ๐ In this video, Darren Prine breaks down why this customer experience workshop is a must-attend event for CX leaders. Not all CX strategies…
Customer experience intelligence more important for leadership during turbulent times
Customer experience intelligence more important for leadership during turbulent times. In the second segment of the customer experience video series the people at Fleet Management Weekly asked me about customer experience intelligence โ What is it customer experience intelligence? Why is customer experience intelligence it important? Customer experience interview video 3 mins 16 secs #customerexperience…
Developing and Delivering Great Customer Experiences – Jeofrey Bean Interview
Developing and Delivering Great Customer Experience Results - Jeofrey Bean Interview on Fleet Management Weekly [1 min 35 sec] It was a pleasure working with the team at Fleet Management Weekly on this special video series about customer experience and the user experience within it! #customerexperience #CX #userexperience #ux
Customer Experience Intelligence Jeofrey Bean is guest speaker on CX
Customer Experience Intelligence! Jeofrey Bean is guest speaker on CX Punk Chat video with host Federico Cesconi CEO SandSiv Customer Intelligence March 25, 2021 https://youtu.be/5r1HEqGhNNE โItโs a pleasure to have Jeofrey Bean on this episode sharing his thoughts on ! Insightful and brilliant, Jeof encapsulates exactly what it means to be a CX Champion in…
Customer Experience Leadership During Turbulent Covid Times speaker Jeofrey Bean
Customer Experience Leadership During Turbulent COVID Times speaker Jeofrey Bean at the Virtual SMB Summit CX April 24 2020 Jeofrey Bean shares insights and recommendations about what is included in customer experience (CX) leadership during turbulent times like coronavirus.
Customer experience book interview with Jessica Noble video
Customer experience book interview with Jessica Noble video
