Next Generation Customer Leadership Support for AI – CX Course
Next Generation Customer Leadership Support for AI - CX Course Development From Ekaterina Mironova, Customer Operations & CX Leader | AI Automation | Program Management | Voice of the Customer (VoC) on LinkedIn Sept 18, 2025 ( https://www.linkedin.com/feed/update/urn:li:activity:7374603843411603457/ ) ✨ Some time ago, I had the privilege of recording an interview for the course AI…
How to turn data into actionable insights – guest speaker
How to turn data into actionable insights with guest speaker Jeofrey Bean Sept 16 2025 Hosted by online magazine CX Network this roundtable discussion, with VIP guest Jeofrey Bean, CX practitioner, author and educator, will join series attendees and CX Network members to tackle the all-important question: how can you turn data into actionable insights?…
Why Gen Z Is Rewriting Customer Experience Podcast
Why Gen Z Is Rewriting Customer Experience Podcast with guest Jeofrey Bean on The Contact Center Gurus Podcast hosted by Darrin Prine. [37 minutes] This interview with Jeofrey Bean focuses on how Gen Z is reshaping customer experience and why many brands are falling short. Key themes include- Gen Z’s unique digital behaviors, buying power,…
Next Generation Customer Experience Workshop – Ft. Lauderdale Oct 16
Are you still designing your CX strategy for yesterday’s customers?Gen Z has officially changed the game—and most brands are scrambling to keep up. If you want to build loyalty with the fastest-growing, most demanding generation (and outpace your competition), you need new playbooks, not old buzzwords.On October 16th, I’m leading the Next Generation Customer Experience…
AI + Customer Experience Best Practices to Optimize Human Interactions
AI + customer experience (CX) involves applying customer experience best practices to develop and optimize artificial intelligence (AI) for human interactions in the customer journey. The strategic and tactical goal is to strike the right balance between leveraging technology and offering valued human interconnection. Here is the 32 minute video from the CX Network Webinar…
AI + CX Best Practices to Optimize Human Interactions Webinar
AI + CX Best Practices for Optimizing Human Interactions is part of the CX Network Webinar Series June 03 - 04, 2025 Register here for this insightful online customer experience webinar series hosted by online magazine CX Network https://www.cxnetwork.com/events-aidata-in-cx/speakers/jeofrey-bean My session will cover using selected customer experience best practices to optimize human interactions with artificial…
Customer experience leaders got together for innovation, collaboration, real transformation
Customer experience leaders got together for innovation, collaboration and real transformation at the Next Generation Customer Experience Workshop in Phoenix, Arizona April 10, 2025. The workshop featured powerful insights from Jeofrey Bean, a room full of sharp CX minds, and conversations that truly mattered. 🎥 In this video clip (1 min 9 secs), Joel Sylvester…
How CX leaders combat brand fatigue by designing authentic experiences
How CX leaders combat brand fatigue by designing authentic customer experiences rooted in data, ethnography, and early customer involvement, and more. Interview by Chandni U April 9, 2025 of CXM Today with Jeofrey Bean, Customer Experience Advisor and Author of Next Generation Customer Experience: How Companies Like ServiceNow, Netflix and Intuit are Creating Next-Generation CX…
Next Generation Customer Experience Workshop Phoenix, AZ Apr 10, 2025
Next Generation Customer Experience Workshop Phoenix, AZ Apr 10, 2025 🚀 𝐖𝐞’𝐫𝐞 𝐏𝐮𝐥𝐥𝐢𝐧𝐠 𝐁𝐚𝐜𝐤 𝐭𝐡𝐞 𝐂𝐮𝐫𝐭𝐚𝐢𝐧 – Host Darren Prine of Could Tech Gurus Explains 𝐖𝐡𝐲 𝐘𝐨𝐮 𝐂𝐚𝐧’𝐭 𝐌𝐢𝐬𝐬 𝐓𝐡𝐢𝐬 𝐖𝐨𝐫𝐤𝐬𝐡𝐨𝐩! 🎙 In this video, Darren Prine breaks down why this customer experience workshop is a must-attend event for CX leaders. Not all CX strategies…
7 Leadership capabilities to retain Gen Z customers
7 Leadership capabilities to retain Gen Z customers As Gen Z continues to make its mark on CX, consultant and author Jeofrey Bean tells CX Network about seven ways to rethink CX. Article by Melanie Mingas Whether it’s their penchant for social media or their demands for efficiency and ease, there’s something different about the…
