Next Generation Customer Leadership Support for AI – CX Course Development
From Ekaterina Mironova, Customer Operations & CX Leader | AI Automation | Program Management | Voice of the Customer (VoC) on LinkedIn Sept 18, 2025 ( https://www.linkedin.com/feed/update/urn:li:activity:7374603843411603457/ )
✨ Some time ago, I had the privilege of recording an interview for the course AI in CX with the author of Next Generation Customer Experience – Jeofrey Bean!
Thank you, Jeofrey Bean for sharing your invaluable knowledge, experience, and perspective. Conversations like this inspire and open new ways of looking at how AI is transforming customer experience.
📘 CX is evolving, and it’s important to learn from those who pioneered the field and continue to shape the next generation of customer experience.
Reply from Jeofrey Bean:
Ekaterina , You are welcome. It was a pleasure to do the interview with you and contribute to the new course you are developing about Customer Experience and Artificial Intelligence!
Yes – Shaping the next generation of CX professionals is indeed very important to me!
The Next Generation Customer Experience book is available internationally and in the U.S. on Amazon
Questions or comments? Let me know jbean@delmarresearch.com
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