Why Gen Z Is Rewriting Customer Experience Podcast with guest Jeofrey Bean on The Contact Center Gurus Podcast hosted by Darrin Prine. [37 minutes]
This interview with Jeofrey Bean focuses on how Gen Z is reshaping customer experience and why many brands are falling short.
Key themes include
– Gen Z’s unique digital behaviors, buying power, and demand for trust
– The outsized influence of peer recommendations over traditional advertising
– Using Customer Experience Intelligence (CXI) to understand and meet Gen Z needs
– Balancing AI automation with authentic human support in contact centers
– Practical takeaways for CX leaders, plus a preview of the Next Generation Customer Experience Workshop coming up in Fort Lauderdale, Fl Oct 16, 2025
Also see the video version of the Why Gen Z Is Rewriting Customer Experience podcast here.
Register for The Next Generation Customer Experience Workshop in Ft. Lauderdale Oct 16, 2025 https://www.eventbrite.com/e/the-next-generation-cx-workshop-fort-lauderdale-tickets-1458766001379?aff=Jeof
The Next Generation Customer Experience book on Amazon https://www.amazon.com/stores/Jeofrey-Bean/author/B006K2L0XI?ref=ap_rdr&isDramIntegrated=true&shoppingPortalEnabled=true
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Jeofrey Bean
Jeofrey Bean is an accomplished customer experience (CX) and marketing expert, consultant, instructor, workshop leader and speaker. He helps companies improve results from marketing and customer experience. Jeofrey is an acclaimed author of three leadership books: Next Generation Customer Experience, Customer Experience Rules! and The Customer Experience Revolution. As an engaging speaker he shares actionable thought leadership and insights with a dash of humor.
