Customer experience intelligence more important for leadership during turbulent times.
In the second segment of the customer experience video series the people at Fleet Management Weekly asked me about customer experience intelligence – What is it customer experience intelligence? Why is customer experience intelligence it important? Customer experience interview video 3 mins 16 secs
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Jeofrey Bean
Jeofrey Bean is an accomplished customer experience (CX) and marketing expert, consultant, instructor, workshop leader and speaker. He helps companies improve results from marketing and customer experience. Jeofrey is an acclaimed author of three leadership books: Next Generation Customer Experience, Customer Experience Rules! and The Customer Experience Revolution. As an engaging speaker he shares actionable thought leadership and insights with a dash of humor.
