Customer Experience courses based on best practices and customer experience leadership. Learn customer experience online from course topics including determining CX, developing and delivering customer experiences, best practices and CX leadership insight, measuring CX and more, from author expert and CX practitioner Jeofrey Bean.
Find out more or sign-up here at The Customer Experience Course UC San Diego Extension.
Businesses that provide extraordinary customer experiences are better and different than their competitors and more profitable and longer lasting than their competition. Companies like Apple, Amazon, Starbucks, and newer companies including Square, Uber and Tesla, dominate their industries and marginalize competition. These “Experience Maker” companies have surpassed products, services, and price toward the purpose-built customer experience and the user experience within it.
This class will explore the culture, the unique understanding of people, and the markets and decision making that guide the top five percent of experience companies.
You will leave the class with actionable business management insights and best practices of how leaders surpass product, service, and price-based business with purpose-built customer experience.
Learning Objectives:
- Understand what customer experience is and how it is used by leading companies to differentiate from the competition
- Understand the differences between customer satisfaction and customer experience and what it means for business strategy and product and service development decisions
- Learn about the impact of the social media in customer experience and its effect on company growth
- How to innovate customer experiences and gain knowledge on how leading companies are doing this
- Techniques to transition your organization toward a CX focus: making the case; resources; structures
Find out more or sign-up here at The Customer Experience Course UC San Diego Extension.
Questions? Contact Jeofrey Bean at the number above.
#customerexperience #customerexperiencecourse #cxtraining #jeofreybean #customerexperiencetraining #ucsd
Jeofrey Bean
Jeofrey Bean is an accomplished customer experience (CX) and marketing expert, consultant, instructor, workshop leader and speaker. He helps companies improve results from marketing and customer experience. Jeofrey is an acclaimed author of three leadership books: Next Generation Customer Experience, Customer Experience Rules! and The Customer Experience Revolution. As an engaging speaker he shares actionable thought leadership and insights with a dash of humor.
