Join us for this engaging interactive seminar about how to create the ultimate company culture – from employee experience to customer experience – August 22, 2019 from 6pm to 9pm Walmart Labs, 5600 Avenida Encinas, Carlsbad, CA 92008 Get tickets here
This 3 hour training will teach you how to use the principles of improv and purposeful play to improve the employee experience, increase connection, decrease turnover and create customer experiences that make you better, different and more profitable.
Customer experience best practices can no longer be ignored for a company to remain successful. Did you know that just 5% of all businesses are customer experience leaders? These businesses dominate their markets and eliminate competition. They are more profitable than most companies and have customer advocacy rates of over 15%. Stay at the top of the game by learning and applying these critical strategies today.
Join Jeofrey Bean, founder of Del Mar Research and author of “Customer Experience Rules! And Customer Experience Revolution” as he shares best practices of innovating customer experiences increasing advocacy and profitability; and Adam Rudder, founder of Improv4Companies, as he takes you through a fun and interactive experience showing how play transforms your team experience to help employees of all ages be more connected, productive, and engaged.
This event is for team leaders, department heads, human resource professionals, training managers, C-suite & senior level executives, business owners and more!
What you will learn in this training:
How to improve the intersection from employee experience to customer experience
How to improve your employee experience and dramatically increase collaboration, inclusivity, and engagement
Learn how the power of play enhances connection, creativity, and innovation
Learn why great ideas, great products and services are not good enough
Discover practical and innovative practices to improve your customer’s experience to be better, different and more profitable
Methods to improve employee and customer advocacy for your business
Networking and refreshments from 6-6:30pm.
LEARN MORE ABOUT US:
www.improv4companies.com & Jeofrey Bean books on Amazon
QUESTIONS:
Contact: Lisa@ImprovCompanies.com
Jeofrey Bean
Jeofrey Bean is an accomplished customer experience (CX) and marketing expert, consultant, instructor, workshop leader and speaker. He helps companies improve results from marketing and customer experience. Jeofrey is an acclaimed author of three leadership books: Next Generation Customer Experience, Customer Experience Rules! and The Customer Experience Revolution. As an engaging speaker he shares actionable thought leadership and insights with a dash of humor.
