Customer Experience Podcast
“When Customer Experience IS the Product” (58 min)
It was a pleasure being a guest on AMA San Diego’s radio show along with Erika DiProfio – Director of Marketing for Omni La Costa Resort and Spa and our host Bill Winn. I loved discussing “When Customer Experience IS the Product”. Special thanks to wsRadio studios and the American Marketing Association San Diego!
Jeofrey Bean
Jeofrey Bean is an accomplished customer experience (CX) and marketing expert, consultant, instructor, workshop leader and speaker. He helps companies improve results from marketing and customer experience. Jeofrey is an acclaimed author of three leadership books: Next Generation Customer Experience, Customer Experience Rules! and The Customer Experience Revolution. As an engaging speaker he shares actionable thought leadership and insights with a dash of humor.
