How to turn data into actionable insights with guest speaker Jeofrey Bean Sept 16 2025
Hosted by online magazine CX Network this roundtable discussion, with VIP guest Jeofrey Bean, CX practitioner, author and educator, will join series attendees and CX Network members to tackle the all-important question: how can you turn data into actionable insights?
Register https://www.cxnetwork.com/events-customer-insights-data-analytics
Agenda https://www.cxnetwork.com/events-customer-insights-data-analytics/agenda/day-one
To do this, we will explore the discipline of Customer Experience Intelligence (CXI), a portfolio-based approach that combines quantitative and qualitative data with direct observation to create a holistic view of customer interactions that drives CX innovation.
Opening with a short presentation, Jeofrey will frame customer experience intelligence and its role in next generation customer insights strategies, highlighting how leading companies use the discipline to truly understand what drives customer loyalty and advocacy.
We will then move to an interactive discussion, in which audience members are encouraged to share challenges and experiences, ask questions and explore how CXI can better inform decision-making.
What we will discuss:
- How to combine quantitative, qualitative, and observational data to create a complete picture of customer interactions.
- Best practices for ethically observing and interviewing customers to generate actionable insights.
- How CXI can be applied to optimise journeys, improve decision-making, and deliver measurable business impact.
The Next Generation Customer Experience book is available worldwide from these resellers –
(this CX book includes the chapter and templates about Customer Experience Intelligence)
Special thank you to CX conference host CX Network! https://www.cxnetwork.com/
CX Network is the world’s leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.
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