Why Gen Z Is Rewriting Customer Experience Podcast with guest Jeofrey Bean on The Contact Center Gurus Podcast hosted by Darrin Prine. [37 minutes]
This interview with Jeofrey Bean focuses on how Gen Z is reshaping customer experience and why many brands are falling short.
Key themes include
– Gen Z’s unique digital behaviors, buying power, and demand for trust
– The outsized influence of peer recommendations over traditional advertising
– Using Customer Experience Intelligence (CXI) to understand and meet Gen Z needs
– Balancing AI automation with authentic human support in contact centers
– Practical takeaways for CX leaders, plus a preview of the Next Generation Customer Experience Workshop coming up in Fort Lauderdale, Fl Oct 16, 2025
Also see the video version of the Why Gen Z Is Rewriting Customer Experience podcast here.
Register for The Next Generation Customer Experience Workshop in Ft. Lauderdale Oct 16, 2025 https://www.eventbrite.com/e/the-next-generation-cx-workshop-fort-lauderdale-tickets-1458766001379?aff=Jeof
The Next Generation Customer Experience book on Amazon https://www.amazon.com/stores/Jeofrey-Bean/author/B006K2L0XI?ref=ap_rdr&isDramIntegrated=true&shoppingPortalEnabled=true
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