Are you still designing your CX strategy for yesterday’s customers?
Gen Z has officially changed the game—and most brands are scrambling to keep up. If you want to build loyalty with the fastest-growing, most demanding generation (and outpace your competition), you need new playbooks, not old buzzwords.
On October 16th, I’m leading the Next Generation Customer Experience Workshop in Fort Lauderdale.
It’s executive-only, hands-on, and hosted by Darren Prine of Cloud Tech Gurus.
What you’ll get:
-Insider frameworks to build trust with Gen Z—what works, what backfires, and what’s next
-A copy of my latest book “Next Generation Customer Experience – How Companies Like ServiceNow, Netflix and Intuit are Creating Next-Generation CX Now and an interactive workbook packed with actionable templates
-Solutioning Challenge with prizes you actually want to win (Apple iPad, Oura Ring, Yeti Cooler, and more)
-A room full of CX and contact center leaders—no vendors or sales pitches
This isn’t another conference, it’s your competitive edge for 2025 and beyond.
Early bird registration is free, but seats are going fast. Register here
A special thank you to our sponsors Nextiva, Krista, ShyftOff, Level AI and Authenticx !
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