Customer experience leaders got together for innovation, collaboration, real transformation

Customer experience leaders got together for innovation, collaboration and real transformation at the Next Generation Customer Experience Workshop in Phoenix, Arizona April 10, 2025.

The workshop featured powerful insights from Jeofrey Bean, a room full of sharp CX minds, and conversations that truly mattered.

🎥 In this video clip (1 min 9 secs), Joel Sylvester from Five Star Call Centers shares what stood out most to him, including a fresh take on using “thick data” to reshape the customer journey.

Cloud Tech Gurus is proud to create these spaces—and we’re just getting started!

𝐌𝐢𝐬𝐬𝐞𝐝 𝐭𝐡𝐢𝐬 𝐨𝐧𝐞? Don’t worry. More events are coming—and you won’t want to miss what’s next. Follow us to stay in the loop.

We’re planning another Next Generation Customer Experience Workshop, including the next location. 

Do you have a location idea for our next workshop? Contact Cloud Tech Gurus

Questions? Contact Jeofrey Bean

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