PMI San Diego presents Customer Experience Rules! with author, instructor and CX speaker Jeofrey Bean – Sept 13, 2018 from 11:30 AM – 1:00 PM
Learn about being better and different for customers and more profitable with this engaging and practical presentation and Q&A session:
• Learn from the Best in Customer Experience
• “Experience Makers” a small minority in the lead
• Be a customer experience leader (or bite the dust)
• How to discover customer “Influencers”
• What to do with the On-Internet and Off-Internet Experience
• From Discovery to Advocacy
• What is effective customer experience intelligence?
• How do customers want to buy from you?
• The replacement for customer satisfaction is…
• Customer experience innovation
• Register here
Customer Experience Rules! On Amazon
Jeofrey Bean
Jeofrey Bean is an accomplished customer experience (CX) and marketing expert, consultant, instructor, workshop leader and speaker. He helps companies improve results from marketing and customer experience. Jeofrey is an acclaimed author of three leadership books: Next Generation Customer Experience, Customer Experience Rules! and The Customer Experience Revolution. As an engaging speaker he shares actionable thought leadership and insights with a dash of humor.
