Customer experience Expert Review – Join Us to see how effective this customer experience best practice is in real time. Here, on Jan 23 2018, Senior Interaction Design Manager Sharon Carmichael facilitates an expert review session of Jerome’s Furniture to improve and innovate the web site customer experience. Sponsored by customer experience maker Intuit
Find out more about the Customer Experience Special Interest Group here.
About our CXSIG
This meetup is for anyone interested in interaction design, usability, visual design, and prototyping who likes to provide feedback on products and services in a Design Critique format. At a CX SIG session, an organization presents its product or service for a free Expert Review.
The group reviews the customer’s interactions in terms of business goals and target audience profile. The end result is a list of ways to improve how to determine, develop and deliver the customer experience to increase revenue and reduce cost.
The CX SIG meets at 5:30 pm on the fourth Tuesday of each month at Intuit Inc., 7545 Torrey Santa Fe Road, San Diego, CA 92129.
Jeofrey Bean
Jeofrey Bean is an accomplished customer experience (CX) and marketing expert, consultant, instructor, workshop leader and speaker. He helps companies improve results from marketing and customer experience. Jeofrey is an acclaimed author of three leadership books: Next Generation Customer Experience, Customer Experience Rules! and The Customer Experience Revolution. As an engaging speaker he shares actionable thought leadership and insights with a dash of humor.
