http://delmarresearch.com/beansnotes Thu, 27 Mar 2008 18:22:42 +0000 http://backend.userland.com/rss092 en The connection between user experience and customer experience always creates a great and valuable discussion. This has been particularly true at business development seminars, marketing workshops or one of the recent San Diego Software Industry Council panel presentations. The reason is that user experience and customer experience are ... http://delmarresearch.com/beansnotes/2008/03/27/driving-customer-loyalty-and-top-line-revenue-with-the-user-experience-to-customer-experience-connection/ The San Diego Software Industry Council presents: Beyond Usability User Experience / Interface Design March 5, 2008 Register at http://www.sdsic.org/eventregistration.php Hosted by Intuit Do your customers have a good experience with your solution? Are you leveraging “the experience advantage” for customer satisfaction and increased revenue? Focusing on how “usable” products are has been a recent trend in software development ... http://delmarresearch.com/beansnotes/2008/02/20/beyond-usability-user-experience-design-presentation-at-intuit-march-5-2008-530pm/ Between a slowing economy, increased competition and advancing profit margin compression, several companies, who rely on technology to market, sell and deliver products and services (technical or not) are looking for ways of competitive and economic advantage more than ever. Look to your people and processes for an uncommon ... http://delmarresearch.com/beansnotes/2008/02/15/the-user-experience-advantage-sustainable-growth-customer-loyalty/ How do you like our web site? Businesses frequently want an evaluation of their web site. They want and need to know how it compares to the competition. Equally important, is that most of them will be getting this assessment from the business development viewpoint for this first time. This is ... http://delmarresearch.com/beansnotes/2007/11/08/three-uncommon-steps-for-accelerated-web-site-performance-2/ Stockholders of Ford Motor Company should be very concerned about the recent marketing slip-up considering the company’s delicate state and fragile position in the auto market. This slip-up tip-off was when Ford took the new Taurus off the market soon after it was introduced. When the name was new, the Taurus was the car ... http://delmarresearch.com/beansnotes/2007/11/08/the-new-ford-500-is-now-the-new-taurus-%e2%80%93-why/ What is Business Development? What is your definition of business development? Ask seven people what it is and you are likely to wind up with seven different answers.  My work with small and medium sized clients has shown that companies define business development based on the situation they are presently in ... http://delmarresearch.com/beansnotes/2007/11/08/business-development-options-to-accelerate-your-businesses/ It’s going to be interesting to see how the multi-company alignment that Google has put together gains traction to redefine open architecture, wireless communications and very interestingly, local mobile services and its demands for advertising. The potential to reach certain markets, segments, individuals no less, with pin-point accuracy and timing will ... http://delmarresearch.com/beansnotes/2007/11/08/has-google-got-game/ I am glad you are here!  I hope you find the commentary and exchanges about marketing, technology and busienss development interesting and enjoyable.  Times are not dull! -Jeof http://delmarresearch.com/beansnotes/2007/10/04/hello-world/